FAQ
- 01
Yes! All our products are 100% handmade with love and care by skilled artisans. Small variations in design, size, or colour make each item unique.
- 02
Absolutely 🎨! We provide customization services including size, design, colors, and even engraved or personalized products. Just contact us with your requirements.
- 03
You can shop directly from our website or reach us via WhatsApp for custom and bulk orders. Once confirmed, you’ll receive payment and shipping details.
- 04
We offer various payment options including UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD) for select orders. For wholesale purchases, bank transfers are also accepted.
- 05
Shipping costs are calculated at checkout. Standard delivery within India typically takes 5–10 business days. We also offer express and international delivery options.
- 06
Yes, returns/exchanges are accepted only if the item is damaged, defective, or incorrect at the time of delivery. Customized or bulk orders are non-returnable. Only damaged products from bulk orders are eligible for return.
- 07
Yes 📦! We supply for corporate gifting, events, and resellers at competitive prices. Contact us for quotes and minimum order requirements.
- 08
Once your order is placed, you'll receive a confirmation via email or WhatsApp. After dispatch, we'll also share the tracking ID with you.
- 09
No, we don’t offer international shipping. 🌍
- 10
You can contact us anytime through: 📧 Email: help.tanusdiary@gmail.com 📱 WhatsApp: 6372908721 ☎️ Phone: +91 6372908721 We typically respond within 24–48 business hours.